Absolutely! You will receive a notification once your order is dispatched, along with a tracking number sent via WhatsApp for you to monitor the status of your shipment.

Regrettably, we do not offer COD service. All items will be dispatched via our courier partner for delivery to your specified address.

We will ship items from the UK to Malaysia on a monthly basis. Currently, we only ship items to Malaysia.

Unfortunately, we do not offer personal shopping services for perishable items such as meat, poultry, dairy products, etc.

Please feel free to reach out to us via WhatsApp at 017-827 8572 or send us an email at info@murahoo.com. Our dedicated team is more than happy to assist you with any inquiries or concerns you may have.

You can expect your purchase items to be delivered to your doorstep in 10 weeks after the shipment is set off in the UK. Once your items arrive at our distribution station in Malaysia, you will be promptly notified. Delivery to your doorstep typically takes 7 days from this point.

Absolutely! All parcels are covered by our basic insurance, providing a maximum coverage of RM200. For parcels of higher value, we recommend upgrading to EasyCover protection, which offers a maximum coverage of RM10,000. Reach out to us, and our team will handle the entire insurance process from start to finish. In the unlikely event of any mishaps, we’ll ensure you’re fairly compensated for any losses.

Unfortunately, all goods are non-exchangeable. We advise customers to carefully check their size and fitting before placing an order.

If your items are deemed faulty or broken, they can only be returned if they are unopened and still in their original packaging. Please contact Murahoo customer service for further assistance.

Please feel free to reach out to us via WhatsApp at 017-827 8572 or send us an email at info@murahoo.com. Our dedicated team is more than happy to assist you with any inquiries or concerns you may have.

Yes, without a doubt! Every item sold by reputable merchants is guaranteed to be 100% original and authentic. It’s a standard practice, and selling fakes is strictly prohibited in the United Kingdom.

Item purchased from the UK and shipped to Malaysia must adhere to certain size and weight restrictions. The maximum dimensions for an item are not more than 2 metres on any side, and the maximum weight is 25kg.

Absolutely! You can combine items purchased from different suppliers into a single shipment. We’ll consolidate them into either a single postal bag or packaging box for your convenience.

Absolutely! All parcels are covered by our basic insurance, providing a maximum coverage of RM200. For parcels of higher value, we recommend upgrading to EasyCover protection, which offers a maximum coverage of RM10,000. Reach out to us, and our team will handle the entire insurance process from start to finish. In the unlikely event of any mishaps, we’ll ensure you’re fairly compensated for any losses.

Unfortunately, we do not offer personal shopping services for perishable items such as meat, poultry, dairy products, etc.

Unfortunately, all goods are non-exchangeable. We advise customers to carefully check their size and fitting before placing an order.

If your items are deemed faulty or broken, they can only be returned if they are unopened and still in their original packaging. Please contact Murahoo customer service for further assistance.

Certain items cannot be purchased in the UK and shipped to Malaysia due to legal restrictions. These include alcohol products, dangerous goods, explicit materials, and any other prohibited items that are non-compliant with the law. For a comprehensive list of prohibited items, please refer to our Terms and Conditions.

Please feel free to reach out to us via WhatsApp at 017-827 8572 or send us an email at info@murahoo.com. Our dedicated team is more than happy to assist you with any inquiries or concerns you may have.

We accept a variety of payment methods including online banking, Visa/Mastercard debit & credit cards, Union Pay, and e-Wallet. Additionally, we offer a Buy Now Pay Later (BNPL) facility through platforms such as GrabPay, Mobypay, and Atome.

Please feel free to reach out to us via WhatsApp at 017-827 8572 or send us an email at info@murahoo.com. Our dedicated team is more than happy to assist you with any inquiries or concerns you may have.