Skip to main content
× Promo Image

TERMS & CONDITIONS

Terms of service

Murahoo, a division of Anak Dagang Global (the company) provide the Services (defined below) subject to the Standard Terms and Conditions set out. The company reserves the right to modify or supplement the Services and these conditions.

Definitions

  • ‘Abandoned Goods’ means the Purchased Goods stored by the Company (UK hub) which without a shipment plan.
  • ‘Admin Fee’ means the fee imposed by the Company to the Customer that covers the fees and charges levied by the Company nominated payment merchant.
  • ‘Company’ means the company, Anak Dagang Global and its product Murahoo. ‘Consignee’ means the person to whom the Consignment is addressed. ‘Consignment’ means Purchased Goods contained in one or any number of Delivery Item that is/are sent together from the Company address at one time, in one load, for the same Customer and bearing the same Delivery Address.
  • ‘Contract’ means the contract of providing Services to the Customer and by the Company.
  • ‘Customer’ means the person, firm or company that enters a contract or services with the Company.
  • ‘Delivery Address’ means the same address printed on the Delivery Item to which the Delivery Item to be delivered under the Contract.
  • ‘Delivery Item’ means Parcel or Odd-sized Package.
  • ‘Odd-shaped Package’ means Purchased Goods which weigh no more than 25kg with measurements of less than 2 metre long on each side.
  • ‘Parcel’ means Purchased Goods which weigh no more than 25kg and with measurements of less than 0.61 metres long, 0.457 metres wide and 0.457 metres high.
  • ‘Personal Data’ means information that relates to an identified or identifiable person.
  • ‘Personal Shopping Service’ means the service offered by the Company from time to time in acquiring the Purchased Goods from the Supplier on behalf of the Customer.
  • ‘Purchased Goods’ means the products purchased from the Supplier by the Company on behalf of the Customer.
  • ‘Services’ means both Personal Shopping Service and Shipping Service.
  • ‘Shipping Service’ mean the service offered by the Company from time to time in delivering of the Purchased Goods to the Customer’s Delivery Address on behalf of the Customer.
  • ‘Supplier’ means merchant or shop by means of which products are sold over the internet or online, through website or application, located in the United Kingdom.
  • ‘Unwanted Goods means the unclaimed Abandoned Goods which unclaimed at the Company hub in the UK after 90 days.

General

1

The Customer should read these Terms and Conditions carefully before submitting order of the Service to the Company.
2

The Company agrees, to always subject to the Customer’s compliance with these Terms and Conditions, to provide the Service agreed by the Company and the Customer
3

If the Terms and Conditions of this Contract are not met, the Company reserves the right to terminate the contract immediately.
4

If the Customer thinks that there is a mistake in these Terms and Conditions, please contact the Company to discuss.

Communications

1

All communications in the Contract between the Company and the Customer are either in Bahasa Melayu or English.
2

All communications in the Contract between the Company and the Customer are all through emails and/or WhatsApp and/or SMS only. This includes delivery tracking updates.
3

All communications in the Contract between the Company and the Customer on any Company’s social media platforms will not be entertained.
4

The Company does not accept any voice notes, phone calls or video calls in communicating.

Use of customer data

  • The Customer must provide Personal Data of the Customer and Consignee to the Company for the Service.
  •  The Company may share the Personal Data with its third party to provide or improve the Service.

Personal shopping service

  • The Customer selects the Supplier by clicking the link provided on the Company’s website www.murahoo.com. The link will take the Customer to the Supplier’s online store.
  • The Customer selects the product by clicking on the “Add to Cart” or “Add to Basket” button and pursues his/her navigation by clicking on “Continue Shopping.”
  • The Customer may, at any time, see the selected product(s) in his/her shopping cart or shopping basket by clicking “My Cart” or “My Basket.”
  • The Customer may know the delivery option, the delivery cost and the delivery time offered by the Supplier to the Company address.
  • After having selected the product, the Customer checks the details of his/her order and the price to be paid and corrects his/her eventual errors before confirming the order.
  • The Customer mandatorily takes a clear screenshot of the “My Cart” or “My basket” and sends the screenshot to the Company through WhatsApp messaging or email.
  • The Company shall reply to the message sent by the Customer with a quotation. After being agreed, the Company sends an invoice of the Personal Shopping Service to the Customer.
  • After being agreed, the Company sends a registration form for the Customer to enter Personal Data and Delivery Address including full name, the full delivery address, email address and mobile phone number of the Customer and/or the Consignee.
  • A link to the payment gateway will be given for the Customer to complete the payment. The final validation of the order at the end of the ordering process, the Customer accepts the “Terms and Condition” by clicking on the appropriate box and definitively confirms his order by clicking on the “Proceed to payment” button.
  • After confirmation of the Customer’s order and willingness to pay, the Company sends the Customer an electronic acceptance as proof of payment. The Contract of service is then definitively concluded.
  • By placing a request for the Personal Shopping Service, the Customer agrees that the Company shall provide the Shipping Service in respect of the Purchased Goods acquired.
  • The Company shall make the purchase on behalf of the Customer within 24 hours after the payment has been made by the Customer. The Company does not hold any liabilities when the discounts or sales offered by the Supplier is expired within that given period.

Supplier’s online store

  • The Company shall make the purchase of the product on behalf of the Customer from Supplier on the Supplier’s online store as set out and listed on the Company website, www.murahoo.com.
  • The Company shall make the purchase of the product on behalf of the Customer from any other Supplier on the Supplier’s online store preferred by the Customer, which the Company think is safe, reliable, and trusted.
  • The Company reserves the right to not making the purchase of the product on behalf of the Customer from the Supplier outside of the UK.
  • The only party eligible to purchase from the Supplier is the Company only. The Company does not accept any products sent to the Company resulting from a purchase made by the Customer him/herself.
  • Any other costs such as delivery charges to the Company address and handling fees where possible as shown in the “Checkout Section” imposed by the Supplier shall be paid by the Customer.
  • The Customer shall acknowledge the list of prohibited goods or product as outlined on the Company website, the Company reserves the right not to make any purchase of the product on behalf of the Customer, which the Company deemed as prohibited as:
    a. Dangerous.
    b. Non-compliant with any law.
    c. Incompatible with the Company’s value and ethics.
    d. Incapable of carriage to the destination within the Company’s standard procedures, customs, declarations, and handling methods.
    e. Not as described in the Contract.

Payment

  • The Services fee, Admin fee and the actual value of Purchased Goods shall be payable by the Customer.
  • The Customer shall make the payment within 2 days after an invoice of the Personal Shopping Service has been issued. Failing to do so, the Company reserves the right to not making the purchase on behalf of the Customer.
  • The Customer shall make the payment within 7 days after an invoice of the Shipping Service has been issued. Failing to do so, the Company will hold the Purchased Goods until payment is being made.
  • Payment shall be made by the Customer through the Company nominated payment merchant.
  • All payments made by debit/credit card (or similar) will be processed by the Company nominated payment merchant on behalf of the Company and all transactions shall be at their discretion.
  • This means that the Customer’s credit/debit card details are provided directly to the payment merchant and are never revealed to the Company. The payment merchant shall operate a secure server to process the Customer’s payment details. The payment merchant shall encrypt the Customer’s credit/debit card information and shall authorise payment.
  • If the Customer’s payment cannot be processed through the Company nominated payment merchant, then it shall be the Customer’s responsibility to find a method by which to make payment.
  • The Company is not responsible for the Customer’s card issuer or bank charging the Customer as a result of processing of the payment.
  • The Company only accepts full payment, and all transactions are in Ringgit Malaysia only.

Currency exchange rate

  • The Customer may know the latest currency exchange rates between Great Britain Pound (GBP/£) and Ringgit Malaysia (MYR/RM) at www.xe.com
  • The currency exchange rates are only determined by XE not any other currency exchange rates platform.

Shipping service

  • The Customer shall acknowledge that Shipping Service is provided by the Company is on a monthly basis.
  • Due to shipping date, when the customer is ready for the Purchased Goods to be shipped, an invoice of the Shipping Service (Shipping Service fee and the Admin Fee) shall be issued to the Customer.
  • The Company uses only nominated contracted freight forwarder to make the sea shipping from the Company address (UK hub) to the Company address (Malaysia Hub).
  • The Company uses only nominated contracted courier to make the ground delivery from the Company address (Malaysia hub) to the Customer’s delivery address.
  • The Customer shall acknowledge that time of arrival for the Consignment to be delivered to the Customer’s delivery address from the Company (UK hub) in 10 weeks is an estimate.
  • For the Company to provide the Service, it is mandatory for the Customer to provide right and accurate Customer and/or Consignee’s Delivery Address.
  • Delivery tracking number will be given to the Customer through email and/or WhatsApp and/or SMS. Thus, landline phone numbers are not accepted.
  • The Company does not accept Cash on Delivery (COD) or self-pick-up.
  • The Customer is obligated to make himself/herself or the Consignee available to receive the Consignment(s).

Handling and packaging

  • The Company provides a set different type of packaging for the Customer to choose whichever suitable to pack and to ship the Purchased Goods to the Customer’s delivery address.
  • The Shipping Service fees set out and outlined by the Company are corresponded to these types of packaging.
  • All dimensions and correspond shipping fees set out by the Company for these types of packaging are displayed on the Company’s website.
  • The Company reserves the right to determine any Purchased Good(s) which one can or cannot be packed into one of these packaging offered by the Company and declares as Parcel or Odd-shaped Package.
  • The Company reserves the right to open and inspect any or all Purchased Goods for any reasonable reason, as outlined in the Company policy of prohibited goods. The Company shall re-package the Purchased Goods, so they are packaged to a similar standard to when the Company received them.
  • The Customer shall acknowledge that as part of the inspection, the Company may have to break the seals on some Purchased Goods. The Company does not accept any liability for any damage caused as a result unless it is due to the Company negligence.
  • The Customer shall acknowledge that the Company shall include a delivery note to every Consignments as a proof that all Purchased Goods are checked and inspected, ensure all Purchased Goods is in the right order.
  • If the Purchase Goods is delivered damaged to the Company (UK hub) and apparent without opening the packaging that the Purchased Goods is not as described or specified, the Company will contact the Customer for further instructions.
  • If the Supplier will accept a return and the Customer instructs the Company to return the Purchased Goods and seek a refund, the Company will do so on behalf of the Customer, attempt to return the Purchased Goods, and obtain a refund in accordance with the Supplier’s terms.
  • The Company will refund to the Customer whatever sum is recovered from the Supplier net of any costs incurred (such as return shipping costs within UK) and endeavour to do so within 14 days of receiving it.
  • The Customer shall agree that if the Company is unable, using reasonable efforts, to obtain a refund from the Supplier, the Company will have no liability to the Customer whatsoever.
  • The Customer shall acknowledge that the cost of handling and packaging material is totally free of charge.

Consolidation of the purchased goods

1

The Company shall merge or combine or consolidate Purchased Goods comes from different Suppliers into a suitable size of packaging box.
2

The Company shall retain the original packaging of Purchased Goods before packed into a single packaging box.
3

The Company shall advise the Customer to upgrade the packaging to pack Purchased Goods into a single packaging box if necessary.
4

The Customer shall acknowledge that the cost of consolidation of Purchased Goods is totally free of charge.

Storage

1

If the Company does not receive the payment from the Customer within 7 days after an invoice of shipping service been issued, the Purchased Goods will be declared as the Abandoned Goods by the Company
2

The Company will retain the Abandoned Goods for up to 60 days from the date of an invoice of the Shipping Service been issued whilst the Company await the Customer’s instruction to ship and payment for the Shipping Service.
3

The Customer shall acknowledge, beyond 60 days, the Abandoned Goods will be treated by the Company as the Unwanted Goods and the Customer has no right whatsoever to claim.
4

The Customer shall acknowledge that the Company reserves the right for the Unwanted Goods to be up for sale on any UK marketplace. All proceeds from sale will be contributed to the Majlis Kanser Negara (MAKNA).
5

The Customer shall acknowledge that the cost of storage is totally free of charge.

Fees and charges

  • All fees and charges are set out and displayed in the Company’s website.
  • The Company reserves the right to, from time to time, increase and decrease the Company’s fees and charges for the Service.
  • The Customer shall be given not less than 7 days’ prior written notice to accord with increases and decreases in relevant costs of the Company’s business.

Receiving process of delivery items

  • In receiving the Delivery Items, the Customer or the Consignee shall identify any physical damage and/or fraud are apparent from the Delivery Items.
  • If the physical damage and/or fraud are apparent from the Delivery Items upon delivery, the Customer or the Consignee shall not open the Delivery Items and shall not continue the delivery process.
  • Once the Customer or the Consignee agrees to accept delivery, the delivery process is completed, and the Contract between the Company and the Customer is concluded.

Return and refund policy

  • If the Customer has received and wish to return the Purchased Goods to the Supplier because they are faulty, and if the Customer request the Company to do so, the Company will use reasonable efforts in providing an assistance to the Customer to obtain agreement from the Supplier to accept a return.
  • If the Supplier agrees to accept a return, the Customer shall arrange to ship the Purchased Goods back to the Company hub in the UK at an expense of the Customer.
  • The Company shall refund to the Customer whatever sum is recovered from the Supplier net of any costs incurred (such as return shipping costs within the UK) and endeavour to do so within 14 days of receiving it.
  • The Customer shall agree that if the Company is unable, using reasonable efforts, to obtain a refund from the Supplier, the Company will have no liability to the Customer whatsoever.

Exchange and cancellation order policy

  • After the Contracts of the Personal Shopping Service and Shipping Service are agreed upon, the Company does not accept any exchange or cancellation orders.

Liability for loss and damage

  • The Company shall be reliable for any lost or missing of the Consignment and loss or damage to the Purchase Goods except to the extent that such loss or damage has arisen from or consists of:
  • a. negligence from the Customer in providing correct and accurate Personal Data and Delivery Address.
  • b. manufacturing faults or faults that arise without evidence of physical damage to the Purchased Goods.
  • c. the Customer or the Consignee or the servants or agents not taking or accepting delivery within reasonable time; and/or.
  • d. any act or omission of the Customer or the Consignee or of the servants or agents or either; or.
  • e. inherent liability to wastage in bulk or weight, latent defect or inherent defect, vice or natural deterioration of the Purchased Goods, wear and tear, depreciation, moth, vermin, or the effect of any process of cleaning; and/or.
  • f. Any delay in providing the Company’s nominated contracted courier with safe and adequate access and/or delivery instructions; and/or.
  • g. Defect of any equipment supplied by the Customer or the Consignee or any negligence of the Customer’s servants or agents; and/or.
  • h. Fraud by the Customer or the Consignee or the servants or agents of either.

Limitation and exclusion of liability

  • The Customer shall acknowledge that Purchased Goods packed and shipped by the Company is as delivered by the Supplier to the Company.
  • In the event of lost or missing of the Consignment, the Company will reimburse the Services fees (including the Admin Fee).
  • In the event of loss or damage to the Purchased Goods, the Company will reimburse the Services fee (including the Admin Fee), pro-rated where the Consignment comprises multiple Purchased Goods, but damage only occurred to part of the Consignment.
  • The Company shall calculate the actual value of Purchased Goods as the lower of replacement cost, or resale or market value of the Purchased Goods at the time. The actual value of will not be more than:
  • a. The original cost of the Purchased Goods that the Customer has actually paid for; or.
  • b. The replacement cost of the Purchased Goods. The Customer must provide proof of the replacement cost of the Purchased Goods or damaged; or.
  • c. The repair cost of the damaged Purchased Goods, and the Customer must provide proof of the repair cost of the Purchased Goods damaged.

Claims for compensation

  • Any claims in relation to lost Consignment must be made in writing within 7 days of the scheduled delivery.
  • Any claims in relation to loss or damaged Purchased Goods must be made in writing within 24 hours of delivery.
  • The Customer must submit the claim by email to the Company, accompanied by all supporting documents, photographs of the damaged Purchased Goods, and relevant invoices and/or receipts.
  • The Customer shall arrange to ship the damaged Purchased Goods back to the Company (Malaysia hub) at an expense of the Customer.
  • If the Customer fails to cooperate fully with the Company or any appointed person in respect of the claim, the Company shall not be liable for any loss or damage.
  • In the event of fraudulent claim, the Company shall have no liability to the Customer whatsoever in respect of the claim, even if absent the fraud some part of the claim may have been allowable.
  • In the event of successful claim, the Company shall refund to the Customer within 30 days.

Waiver

  • Any failure by the Company to enforce or apply any provision of these Conditions shall not constitute a waiver of that provision and shall not otherwise affect the Company’s right to enforce that provision.
Enquiries? Chat with us